D.S.S. LIMITED Privacy Policy.
Contents Introduction
How We Collect Information
What Information do we collect?
Why we collect information?
Disclosure of Your Information
Cookies
Accessing Your Information
Security
Users under 16
Changes to this policy
FAQ's on related issues
Introduction
D.S.S. Limited (referred to in this policy as "we" or "us" ) takes your privacy very seriously. This policy explains how we collect and use information about you when you use our Broadband services and the ways in which we may use that information such as to enhance the services we offer to you and to improve your online experience. It also sets out details of the personal information we collect about you and the ways in which we may use that information and also provides other information such as details about cookies and how to update or access any personal information we hold about you.
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How We Collect Information
We only collect information about you Directly from you.
From time to time you will be asked to, or will need to, provide personal details about yourself, such as when:
You shop on this site;
You register to become an D.S.S. Limited customer;
You submit enquiries to us/contact us;
You use D.S.S. Limited products and services; or
You submit information to us by participating in D.S.S. Limited surveys.
You download support software that allows us to view your broadband setup functionality and to proxy on to your computer.
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What Information do we collect?
In various areas of this website we ask you for information. This may include such information as your name, billing address, installation address, delivery address, telephone number, your use of products and services, debit or credit card details or banking details and other payment information. For example:
When you place a sales order with us we need to know your name, e-mail address, delivery address, installation address, land line telephone number, mobile telephone number, credit or debit card number and expiry date or banking details, as appropriate. This enables us to process your order.
We may ask you for information about yourself and your download/upload requirements to help you decide which, if any, of our products and services would suit you best.
We may collect information about your computer usage via the support software that allows us to view your broadband functionality and proxy onto your computer.
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Why We Collect Information
We may use and analyse information about you for the following purposes:
To provide you with access to parts of this site;
To process your order;
To supply services and products that you have ordered;
To contact you if necessary and to verify that you are an authorised user for security purposes;
To arrange for payment of goods and/or services purchased;
To inform you of any service related message or of any new services or functionality (eg the introduction of IPTV);
To assist us with crime and fraud prevention;
To assist you with any product or service enquiries;
To help us enhance the products and services that we offer you;
For the purpose of market analysis and production of internal reports, for marketing our products and services generally and for sending information to you about our products and services from time to time.
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Disclosure of your Information
We may disclose your information to our partners, agents and subcontractors and other companies in the D.S.S. Limited Group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings or where we believe it is necessary to protect D.S.S. Limited rights and property, a D.S.S. Limited customer or a member of the public.
We do not read, or disclose to third parties, private communications when you use our services, without your consent, except where we or an affiliate processing your data on our behalf is compelled to do so by law; in response to a valid, legally compliant request by a competent authority; during emergencies when we believe physical safety is at risk; where the service is moderated; or in response to a complaint that there has been a breach of the Web terms & conditions, the D.S.S. Limited Broadband standard terms and conditions or any other product/service terms of which you have been notified.
The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and services.
D.S.S. Limited Chat rooms and Opinion/Support Forums
You are reminded that chat rooms and opinion forums are for public discussion. Any personal information that you choose to supply when you participate in these discussions is widely accessible. Never reveal any personal information such as your telephone number, postal or email address when you participate in these discussions.
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Cookies
A "cookie" is a piece of information, like a tag, which some websites create on your PC which identifies your PC whenever you visit that website. In order to provide you with the best possible online experience, D.S.S. Limited may create cookies when you visit D.S.S. Limited sites. Cookies may be used to help you in the following ways: to limit the frequency with which you will see particular D.S.S. Limited announcements on the site; to provide you with self-help information.
Our cookies will not be used to analyse your visits to other sites, nor will we use cookies to collect anonymous data. Data collected by cookies will not otherwise be passed to any third party. You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish - click here to switch off cookies on your browser. If you decline cookies, some aspects of the D.S.S. Limited site may not work on your PC and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.
If you select the 'Remember Me' function, where it is available, for any return visits, you will need to have cookies enabled on your browser.
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Accessing your Information
As an D.S.S. Limited Portal Registered Customer, you have control over the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have provided to D.S.S. Limited, you can do so from the support centre.
Access to Data
You can access your personal information at any time. Just make a written request clearly identifying yourself and the information you require. We'll charge you €10 to cover the administrative cost of supplying it. If we hold any inaccurate information about you, please tell us and we will correct it.
Our address is:
D.S.S. Limited.
P.O. Box 60239
Paphos
8101
Cyprus
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Security
You must not share your password for any service or Portal access. Your passwords and the answers to secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.
We are constantly reviewing our procedures to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, to encrypt sensitive information such as financial information eg your credit card
Please be aware that communications over the Internet, such as e-mails/Webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. D.S.S. Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
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Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission before providing any personal information or before taking part in any D.S.S. Limited discussion. Users without this consent are not allowed to provide us with personal information.
Remember, never reveal any personal information about yourself or anyone else (for example, telephone number, home address or e-mail address) on chat rooms, discussion forums or bulletin boards.
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Changes to this Policy
We will keep this policy under review and any changes made from time to time will be posted on this page.
We will notify you of any changes to this privacy policy by email to your registered address.
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FAQS on other related issues
How can you avoid receiving Spam?
Think before you give out your e-mail address
Try to avoid giving your main e-mail address on web sites, chatrooms, newsgroups or to companies. There are many places online that provide free e-mail accounts. You could set up a separate account to use when signing up to an Internet service, or for online shopping. This way your main e-mail address cannot be "harvested" by spammers. Avoid forwarding chain letters or petitions. These lists of addresses can be used by spammers.
Never reply to spam
This includes the notorious "click here to unsubscribe" trick. While it looks as if you are being given a chance to opt out of receiving further unsolicited e-mail, in fact you will be letting the spammer know that your e-mail address is active, leading to yet more spam being sent. Don't click it - just delete the e-mail.
You should also avoid trying to spam the spammers, you will end up being blacklisted as a spammer yourself.
If you receive persistent SPAM messages, you may send these messages to spam@dssltd.net & our technicians will endeavour to prevent further emailing from this source.
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Broadband services terms and conditions.
Terms and conditions for our Broadband services located on our website.
January 2008
Printable Version
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